Parcel never arrived and Cult Beauty admitted their carrier lost it. Weeks later they refuse to refund, insisting that they will send a replacement instead. I explained it was Christmas gift and replacment would arrive too late. They still refused to refund, even though they haven't dispatched the replacement goods yet (the good are still in their Warehouse). They blithely said I can return the parcel when it arrives (which will now be about 4 weeks late at least). I live in New Zealand. Returning the parcel will cost a fortune and take weeks more. I've had to lodge a visa dispute. Cult beauty should just stop the dispatch or contact their carrier to have the parcel redirected back to them.