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Ordered 2 bottles of molecule 01 in February 2023. Both bottles arrived and neither of them had any scent! Contacted customer services who took she’s to respond . Eventually they asked for batch numbers etc which I supplied promptly. Was told it was being investigated and I would have a response with 2-3 days. Needless to say that never happened! I continued to contact them and got the same response. This has been ongoing now for almost a year and their outcome is there is no issue with the product and the case is closed. They never asked to take the product back so I don’t know how they know there’s no issue. They even suggested I try it on someone else as I may be nose blind. My friend has had this scent before and that’s why I bought it as I loved the smell. Their customer service is absolutely diabolical. I think their products are fake and they should be investigated. I have been on to consumer rights and I intend to take this matter further based on principle. This company cannot get away with this. Absolutely disgraceful. DO. NOT BUY ANYTHING FROM THIS COMPANY!!!
10 months ago
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Cult Beauty has a 1.8 average rating from 330 reviews

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Alice, Customer Support

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