Ordered 2 bottles of molecule 01 in February 2023. Both bottles arrived and neither of them had any scent! Contacted customer services who took she’s to respond . Eventually they asked for batch numbers etc which I supplied promptly. Was told it was being investigated and I would have a response with 2-3 days. Needless to say that never happened! I continued to contact them and got the same response. This has been ongoing now for almost a year and their outcome is there is no issue with the product and the case is closed. They never asked to take the product back so I don’t know how they know there’s no issue. They even suggested I try it on someone else as I may be nose blind. My friend has had this scent before and that’s why I bought it as I loved the smell. Their customer service is absolutely diabolical. I think their products are fake and they should be investigated. I have been on to consumer rights and I intend to take this matter further based on principle. This company cannot get away with this. Absolutely disgraceful. DO. NOT BUY ANYTHING FROM THIS COMPANY!!!
11 months ago
Cult Beauty has a
1.8
average rating
from
335
reviews
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