Awful experience with customer service. Was having issues with the website (lagging, auto refreshing) whilst ordering but still persisted and managed to get my item in my basket. The first order I placed, I was charged the full amount but no order was registered via the website or via email confirmation. I flag this up via my bank, chalk it down to payment system errors and reorder the same item again. This time it goes through and I get the email confirmation immediately so I thought all was well. WRONG. I get an email from Royal Mail today telling me that the parcel is on its way to my old address (which is my saved address on my account but I’d edited it prior to placing my order). The website clearly must have auto refreshed and defaulted back to an old address. Anyways, I reach out to Cult Beauty to see if they can help via their customer service chat feature. The customer service agent I speak to basically refuses to help me and tells me that I am liable as I ‘typed my address in incorrectly and should have been more careful’. Which doesn’t even make any sense as my delivery address and billing address are the same so how would the payment have gone through if I’d typed in the wrong address? She then informs me that it is my responsibility to retrieve the parcel (which is 210 miles away!) and return it, as if I don’t do this then they won’t be able to refund me. I explain the multitude of issues I’d been having that evening but she clearly didn’t care and was insistent on waving any liability from their company and their clearly faulty website design. So now, not only have I paid TWICE for one parcel, I am also not even going to receive said parcel? There’s been no resolution to this so far but I’m just frustrated and disgusted with this customer service experience. She was rude, unhelpful and defensive. If I could give this company 0 stars I would in a heartbeat. DO NOT USE IT!!!!