Awful customer service. Don’t actually feel as though I’m talking to a real person, just keep receiving the same standard stock replies. I returned an order and using the tracking number I can see it was delivered back to Cult Beauty on January 2nd. I have been chasing to receive a refund and they maintain that the parcel has gone missing in their warehouse and until it is found, they cannot give me a refund. I’ve done everything right on my part so I don’t understand why they won’t refund me when it’s not my fault it’s gone missing? Will never place an order here again and will warning everyone I know not to shop with them.