I recently experienced significant issues with CultBeauty, which I feel compelled to share. After attempting to place an order that initially failed due to insufficient funds, I was surprised to find a charge on my bank statement nine days later without any notification from CultBeauty. This lack of communication was particularly concerning given that I had received an email confirming the order "was not processed." Upon discovering the charge, I attempted to cancel the order through CultBeauty's website. However, I encountered a glaring technical issue that falsely advertised the ability to cancel orders. Despite following the website's instructions, the cancellation process was inoperative, presenting a facade of functionality that, in reality, did not exist. It's alarming that CultBeauty does not notify customers of subsequent charging attempts after an initial failure, nor does it provide a functional mechanism for cancellation. This experience has severely impacted my trust in CultBeauty and highlights a need for significant improvements in their customer communication and website functionality. In summary, the combination of unexpected charges, lack of clear communication, and a dysfunctional cancellation process paints a disappointing picture of CultBeauty's customer service and operational integrity.