Awful customer service. I have been a loyal customer for years but they have lost my custom today. I placed an order for next day delivery, unfortunately the order turned up and they had sent me a tester of the full sized product I had purchased. I spoke to someone on their live chat who requested I arrange the item be returned before they send me the correct item that I paid for, I can't believe that even though the error is on their part they are putting me to the trouble of returning the item before they will send me what I paid for. Sadly they have lost a good customer because they're too precious about a tester product and can't spare me the hassle of returning the item. Avoid this scam company at all costs.