The absolute worst customer service. A month long INCREDIBLY FRUSTRATING terrible customer service. It's like I am talking to robots. Each time, a different person replies and will give the most ignorant, random answer; in a thread where you can read the entire conversation but they just rather act ignorant. Incredibly frustrating. So what happened, the website probably had technical issues because the promotional gift would not show up. Even though my order was eligible for the early access promotional kit they were offering worth 210 euro, it wouldn't show up in my basket. I immediately contacted them via live chat so they advised me with a bunch of things to try but nothing worked, and then promised me someone from customer service team will be in touch with me to help me. NOBODY CONTACTED ME. I then proceeded to email them and then I decide to make the order because I really needed those products asap. They finally get in touch with me regarding the promotional kit and give me a number of ridiculous excuses which don't have any ground to stand on. I have been trying for more than a month now to argue my case and I feel like I am talking to a wall. They are incredibly unfair, rude and unprofessional. On top of all this, they also canceled items from my order without any notice before and they sent me a contaminated/open product without its LID, with half of its content missing. They'll probably publicly reply to this review with an automated type response, or they will play coy and ask me to send them a message or give them more information because they simply can't locate my account/case meanwhile I am in conversation with them for all this time. Absolutely disgusting behaviour towards their loyal customer of many years.