I am extremely disappointed and frustrated with the terrible service I've received from Cult Beauty. Over a month ago, I placed an order that never arrived. It feels like my parcel was either stolen or never sent at all. Despite multiple follow-ups, I was left waiting for an entire month before Cult Beauty finally responded, only to demand a police report from me. After jumping through hoops to provide the report, I was shocked when they decided, without consulting me, to send a replacement. This is completely unacceptable. After waiting over a month and having already purchased the products elsewhere, I wanted a refund, not a replacement. Their decision to send a replacement without considering my preference shows a total lack of respect for me as a customer. The customer service experience has been nothing short of infuriating. They have been unhelpful, dismissive, and completely ineffective. The way they handled my situation has made it clear that they do not value their customers. I will never use Cult Beauty again, and I strongly advise others to avoid them as well. This experience has been deeply frustrating and disappointing. Cult Beauty's service is horrendous, and their disregard for customer satisfaction is unacceptable. Avoid Cult Beauty at all costs!