Never buy anything especially expensive products. I am writing my opinion after many months of writing e-mails. To make a long story short - I did not receive the Dennis gross led mask I ordered - cult beauty wrote that the mask were lost and they apologized and refunded my money. Of course the money was not returned. Subsequent e-mails and apologies again, assuring them that they will refund - that the transfer has been ordered. I was deceived for so long and so many e-mails with assurances of a refund that I lost my money even asking by PayPal (if I did not get a product ordered). Recently they stopped apologizing and I received an e-mail saying that they will not refund me because they have not received back the shipment. OF course they not received if the courier explained that lost the parcel they sent. It is unbelievable the way they treat the customer. They took over 400 euros I did not get anything and they don't care about it at all.