I am extremely disappointed with my recent experience with Cult Beauty. I placed an order that was supposed to arrive by July 30th, but nearly a month later, I still haven’t received my package. The delivery process has been nothing short of a nightmare, and the customer service has been even worse. From the very beginning, there were issues. The delivery date was missed, and despite numerous follow-ups, I kept being told to wait 3-5 days for an update. After weeks of hearing the same excuses and receiving no real help, I was finally told that the courier had supposedly delivered my package to an incorrect address. This mistake was entirely on Cult Beauty's delivery partner, yet I am the one left empty-handed. The communication from Cult Beauty has been frustratingly slow and unhelpful. They repeatedly claimed that the issue was being "escalated" but provided no clear answers or solutions. Despite being legally obligated to either redeliver the item or offer a refund within 30 days, I have seen no action from them. This whole experience has been a breach of contract under the Consumer Rights Act 2015, and I feel completely let down by Cult Beauty. I expected much better from a company of their reputation. Unfortunately, I can’t recommend Cult Beauty to anyone based on this experience, and I will think twice before ordering from them again.