I have been a devoted customer of CultBeauty for so many years, thus have entrusted to buy products from this company and never thinking of this happening from a reputable source. I was eagerly awaiting my courier to deliver my package of the Danessa Myricks Groundwork palette and as soon as they came I opened it. Firstly there was no cellophane covering the box which indicated that this palette has been opened and not new. Once I opened the paper package, the pallete had an indent on the side and a white patchy mark (seen on the attached photos). I didnt want to be discouraged but my husband watched my heart sink when I opened the palette and saw that every shadow was not only scratched but dug into with a small brush and used while the packaging smells on a strong womans parfume which indicates furthermore it has been used and then shipped to me as a customer. A mold is present as well on one shadow as seen in the pictures. I truly need the person that is employed in the delivery warehouse to be held accountable for these foul actions that caused such distress for me, in my postpartum period as a customer that needed a pickme-up luxury item, and got utter horror in return. This person should not be employed since my vision of CultBeauty is a company I have trusted for years and these actions of someone being able to sleep peacefully using foul play is beyond words. I was going back and forth with them via messages on their official site, telling me wait for 4 days, then again nothing thus me writing again to be told wait for 3 more, and so on for weeks. After I have had enough, I wrote to the Consumer right protection center, to Danessa Myricks as well to stop using them as a supplier, and on their instagram to let others see that this company is no longer what it was but a SCAM. Look into their social media customer comments stating the same things and them just answering via bots and doing nothing. I got my money back after three weeks because I was being loud and doing what everyone should, dont keep quiet, since they stall with resolving your issues because of their 30 day return policy.