Having used cult beauty for years and never had the need to complain I assumed their customer service would be good. I couldn't have been more wrong I can't actually think of any company that is worse. My package full of products for my holiday arrived yesterday with something inside clearly leaking. I immediately took photos of the sealed package and when I opened it, one of the product's lids was off. Again I photographed. My message to customer service was submitted minutes after the delivery. I have now had 4 messages, each one has asked me for photos I have already submitted and asked me what the problem is. They've asked if I've ever purchased the product from them before presumably to ascertain if I'm lying and have photographed an empty one even though they have my entire purchase history and the sealed package is saturated in oil. They then requested the batch code and expiry I sent it and a photo to be told that it wasn't the batch code... It is. I've worked in the beauty industry for 25 years. The worst thing is this product is for a holiday I go on on Wednesday. No sign of a replacement. It has frustrated me so much I will go from being one of their most frequent customers to somebody who shops at their competitors. Avoid at all costs