I regret to say that my experience with Cult Beauty has been nothing short of a nightmare. This company’s approach to customer service is negligent, dismissive, and, frankly, deceptive. I encountered a serious issue involving unauthorized charges and an unwanted voucher, and Cult Beauty has not only failed to resolve it but has actively avoided accountability. To recount: I initially attempted to purchase a voucher using my Swedbank card, but the transaction failed, as confirmed by an email stating that payment could not be processed. I then successfully completed the transaction using my Revolut card. To my disbelief, €50 was subsequently deducted from my Swedbank card without my consent, and a second voucher—entirely unnecessary and unwanted—was issued to me. This charge was made without any prior communication or authorization, which is both unethical and unacceptable. Since raising this issue, Cult Beauty has done nothing to address my concerns. Instead, their customer support has ignored my clear and repeated explanations, refused to acknowledge their error, and blatantly lied by claiming that the second voucher has already been used—an outright falsehood. This is not just poor service; it feels like an attempt to gaslight the customer into dropping the matter. Their failure to provide any meaningful answers or to rectify this situation is an insult to anyone who values transparency and integrity. Cult Beauty’s handling of this issue has caused unnecessary stress and wasted hours of my time. It’s appalling that a company of this size would treat its customers with such disregard. I strongly urge anyone considering shopping with Cult Beauty to think twice. If anything goes wrong, expect to be met with evasiveness, dishonesty, and zero accountability. This is not a company that values its customers or respects basic ethical standards.