Like many other customers, I had the worst Customer Service experience possible, and I shop a lot online. For an online retailer that positions itself as luxury, this is very bad. I even asked myself if, maybe, I was being a Karen. But no, just absolute disrespect and borderline theift. Not only did I had to wait for ages for my order to be sent, but they sent a wrong product. Then they asked me to return it so they could give me a refund, AND THAT I PAY FOR THE RETURN ! And of course the only way to contact them is though the most inconvenient message box since there is no chat, email nor telephone. Also every single message was written by a different person who clearly didn't bother reading the previous ones. Talking to the customer service team felt like talking to a wall, just frustrating back and forth exchanges that led to nowhere. It's like they just want to discourage you until you lose patience and just give up. Do yourself a favour, save your money, time and energy, and shop somewhere else where they don't take you for an idiot.