Their customer service and quality of products is embarrassing. I will tell anyone who will listen, to NEVER buy products from this shady company. I purchased their 2024 Advent Calendar, that was all the rage on the blogs; but what they don't tell you is if one of the products leaked and causes MOLD to break out in the calendar, and even after you submit endless photos and follow up 5x with their customer service, they basically leave you hanging. I've opened a ticket, had weeks of message exchanges with their CS, they asked for batch numbers and ghosted me. I've finally asked them nicely to either accept the return, or give me an exchange, I've given them the opportunity to make it right, and was met with SILENCE and NOTHING.