keep getting emails asking to share my experience after a recent order and I had held off hoping to get some level of customer service to resolve an issue with delivery but sadly that hasn't happened. Evri left 2 parcels from Cult Beauty outside a closed business about 300 yards from my address. The parcels weren't signed for and when I walked down within 30 mins to pick them up, the parcels were not there. Cult Beauty asked me to fill in a claims form, which I returned swiftly. I was told to wait 3-5 days to here back....I queried this, as the customer, they can see from the proof of delivery image the parcels weren't left at my address, I requested a replacement knowing there was a free gift with purchase and sale items that would likely go out of stock whilst I had to wait for Evri to investigate. The same templated email was sent to me from different 'customer service' advisors, nobody was able to explain this process to me, only apologising and thanking me for my patience. One person told me to wait 3-5 days and the next told me to wait until 11 January...2 weeks for an update?! All of this correspondence only via email as you have no number to speak to anyone. This issue comes weeks after another issue with an Evri delivery where the parcel arrived repacked and missing 2 items. Today i received a reply confirming a replacement will be sent. Hooray! When I reply to askwhat will happen with the items now out of stock due to the delay in replacement being arranged, another person emails back thanking me for my patience whilst they investigate and asks me to continue to be patient and wait for an update from Evri?! So am I getting a replacement or not...?!? I can't stress this enough...I have been a loyal customer for many years spending £1000s with your company. Unfortunately once this issue is resolved, I'll be spending my money with companies that chose a more premium delivery service and have a better customer care team that aren't programmed to send templated emails adding negative value to the customer experience when things do go wrong. Do not recommend. Beyond frustrated having spent money, not received my orders and appalling email templates as customer service. Do better