I ordered a birthday present for a friend in Germany. A few days later I received a tracking number and DHL informed me that the order was to be delivered a day before her birthday, on July 7 2017. And then the nightmare began. DHL sent an automated message on July 8 that the order would be returned to cult beauty. So I emailed DHL and asked what the problem was. They answered the address on the parcel was wrong, half of the street name was missing and it was send to Neidenstein, a town in Germany I never heard of, my friend lives in Frankfurt. I entered her address correctly when I placed the order, I checked. On July 12 I emailed cult beauty customer service. They told me they would resend the order as soon as it arrives at their warehouse. On July 20 I asked for updates concerning my order. Customer service replied on July 21 they would still wait for the parcel to arrive at their warehouse and would contact me immediately to confirm reshipping. On AUGUST 15 I wrote again. According to the Trakpak tracking number the parcel was delivered on July 20. When I confronted customer service with the delivery status they answered the delivery status was wrong and they had still not received the parcel. I call bs. I feel scammed. The order is paid for and I entered the correct shipping address and emailed it twice more to customer service. There was no error on my side except ordering from this company. I strongly advise not to order from their website! If you want to burn your money find a better way to do it. Even if (and that's a big IF) they manage to send the order again it might at this rate arrive just in time for my friend's birthday... next year.