I did my first purchase at Cult Beauty at 03/09/2018 and I’m sure it will be the last one. I ordered SEVEN products on the website and 1 of them were supposed to be a birthday present to a relative I’m going to visit on my holidays next weekend. My order was shipped on the 06/09/2018 (three days after the order) and I got a package on the 10th September. For my surprise Cult Beauty only shipped SIX products – letting outside the package exactly the one I'll give as a gift. I got in touch with Cult Beauty straight way and the lady at the call center asked me to send email with a photo of the package and all the details – what I did immediate (10 Sept at 1.28pm). I waited 24h as their automatic reply asked for but didn't get any reply at all. I emailed them back again on the 11 September at 3.46pm. No reply again. Called the call center next day around 1.08pm and no one answered so I left a message at the voice mail. At 1.39pm I got an email from someone called Billy asking questions I already had answered on my first email! I’ve answered it AGAIN and asked for an urgent solution hopping I could have the item on time to my holiday/birthday party. Again no answer from Cult Beauty! It's really disappointing waiting for a solution to THEIR mistake for 4 days and still no action had being taken! Cult Beauty didn't send me one of the products I'VE PAID FOR, do not solve the problem and now I’ll be the one embarrassed without a present or will need to spend money again in another gift.