I don't usually write reviews but the service from this company has been so appalling. I would urge other people not to use them unless you absolutely have to. I placed a large order with them and the courier just left the package on my doorstep in full view of the street. Of course it was taken. I understand this is the delivery company's fault but Cult owe it to me as their customer to help resolve the issue. Even though it was very clear what had happened [the photo on the delivery co's own site proves this & their own site also states the doorstep is not a defined safe place], rather than refund or replace the items, they have just repeatedly said they need to contact the delivery co [why?] and left me out of pocket with no idea what's happening. They don't answer the phones or reply to emails. I understand that they will need recompense from the delivery co. But they chose to employ that company [a notoriously bad one] and they sent the package out without requiring a signature. I ordered in good faith from them, paid my money and have not received the products. And it's been a nightmare trying to resolve this. Any decent company would replace of refund without delay.