I needed to return a laptop which they delivered broken in the first place. Their customer service was never to be found and I was tossed from platform to platform only to be told that they do not deal with my query and should try online, phone, chat and so on. When I finally managed to get to someone on the chat they told me I have to wait for up to 14 days for a replacement after they receive my return. I urgently needed this laptop for my online classes as my previous one broke down but now I have to wait a ridiculously long time for them to replace THEIR broken item. Avoid at any cost, nobody needs this frustration when they pay so much money for a much needed product.