I ordered a microwave and collected it from store. I went in and it took them ages to find and after several conversations where they said it was not there (which I did not accept), they eventually located it. The second time I used the microwave it broke. I tried to contact them online, but they were useless so decided to phone. Twice after being on hold for ages I got through, only for the line to go dead before I spoke. However, on third attempt they arranged collection. Then nothing, so after a couple of weeks I chased and was told to wait 14 days. I did this and called again. I was then told 14 working days. I waited and called again, still nothing. So I complained and was told it would be escalated and I would be contacted in a few days- I wasn't. So I complained again. I was assured it would be escalated, that I would be contacted in a few days and compensated. Again no contact. So I complained again. They apologised and escalated. Nothing. So I complained again. Was told after many, many weeks that no more stock. So no microwave, no compensation and a shoddy "sorry" to get rid of me. Too many calls and online queries to detail here. Hours and hours of my life wasted. Service disgusting beyond belief!