We have had the worst experience for washing machine purchase at Currys. We ordered a Samsung washing machine on Currys website on Sunday, 25th Oct, and paid extra for express delivery to have it delivered for Wednesday, 28th Oct. The washing machine came on Wednesday, but it was faulty as the panel wasn’t working. The driver, Giuseppe was really nice and trying to solve the issue for us. After a very long phone call with Currys, he told us that we’d get a new washing machine delivered the next day. He took away both the old and new washing machines. He also disconnected our dishwasher, so our kitchen wouldn’t be flooded. After the driver, Giuseppe left, I called Currys to confirm the delivery for our new washing machine. However, the first customer advisor on the phone told me that we wouldn’t get a new washing machine as they advised to send an engineer to our house to inspect our new washing machine in the next 5-7 days. I got really upset as 1) we don’t have the new washing machine as it was taken away by the driver; 2) the washing machine was faulty at delivery as we didn’t even use it at all. While I was trying to reason with the advisor (didn’t get her name), my call got cut off. I called Currys back and got to speak to a different customer service advisor called Margaret. I explained everything to her again. After checking on different systems and talking to different departments at Currys, Margaret told me the same thing that we wouldn’t get a new washing machine the next day. Instead, we needed to call back again and asked for an exchange. But, this was not an exchange. The washing machine was faulty! The whole buying experience with Currys has been extremely unsatisfactory and the customer service is very poorly for the following reasons: 1). They delivered a faulty washing machine. 2). They didn’t offer to deliver a new replacement washing machine, instead to advise sending an engineer to inspect it in the next 5-7 days. 3). The driver told us that we’d get a new washing machine the next day, but the customer service advisors said we couldn’t. We had to call back to ask for an exchange, but it wasn’t an exchange! The washing machine was faulty! So why should we have to call back, put through a new order and book a new delivery slot again?! 4). Now, we have no washing machine, our dishwasher got disconnected and we cannot really use our kitchen tap either. We are very disappointed with Currys product and service, so we have decided to freeze our Paypal payment to Currys, and buy our washing machine somewhere else. We have always been buying household appliances from John Lewis and have never had a single issue. Lesson learnt, and will never buy from Currys again.