Customer service called took 3 35 minute calls to get through. The person on the phone was hard to understand, the advice given incorrect. Turned up at Fosse park store with an exchange code as told had to go there to arrange collection and delivery of replacement goods as covered by 5 year guarantee. Then find out you don't get a replacement as that model no longer available and you have to pay extra. This is shark practice as when purchased the product has 5 year guarantee, Curry's buy in the product so should ensure the manufacturer provides the guarantee or they should not sell with it. Did not take the extra insurance from Curry's as when used previously the problems on a washing machine deemed as not covered, the problems with a TV not covered, so they are not all inclusive packages. Will never step foot inside or buy online any product again from these deceitful sharks. Buyers beware they do not keep their word, they do not provide good customer service they just rip you off as only a few high street places left, well this way there will be one less soon. As we were not the only ones there today queueing for exchanges and refunds. Such queues in a lockdown show how many people dissatisfied if in store you wouldn't see them all. So I would say be smart shop elsewhere