Everything was fast and seamless when you buy something from them. From online shopping, transaction, all the way to delivery. Fast! But expect the opposite when you're making a return. The chat representative is quick to close the chat for just a few minutes of idle time on your part. You may be checking an order number or transaction number, the next thing you know they've closed the chat. It's like every single chat rep has diarrhea and fleeing for the bathroom. The pick-up courier is the opposite too, they wait for you to come out if it's a delivery, but when it's a return, it's like the zombie apocalypse with these couriers.