More than 1k spend on several goods that happened to be out of stock (tho available in the site). One day waiting for a delivery that never happened. After an hour on the phone, I managed to talk to one customer service rep that informed me my order had to be cancelled, in not good enough for the job English. There seemed to be no plan to let us know of all of this until I called. They claimed they won't charge us for the items, but the money did leave our bank account. They mentioned we need to wait for two weeks to get our money back!!!!! Webchat service unavailable, talking to a real person is a real chore. Give us our money ASAP. A disgrace of a company.