Really really poor & don't value customers time. - Ordered an Electric cooker to replace a Gas cooker - Paid for installation After placing the order online I tried to contact customer services to let them know that we will be going from Gas to Electric so the installer will need to know both. For 3 days (delivery time was 5 days) I tried to contact them via the online chat & phone but could never get to speak to a human. I must have wasted at least 2 hours over 3 days trying to do this. Then the cooker arrived & guess what... The installer confirmed he only does Electric>Electric (not his fault). I then asked him for a direct number for someone to speak to but he said there wasn't one I will need to call the main number & then get put through to someone to rearrange the installation by a Gas & Electric engineer... No luck of course, bear in mind I had to wait in for 4 hours for the cooker to be delivered & another 1 hour trying to contact them after the delivery, so far up to 7 hours lost in my time. After this I just called AO & ordered the same cooker, their process? - Add product to basket - Direct phone number pops up in your face! WE WANT TO TALK TO OUR CUSTOMERS!! - Within 12 minutes on that call I had ordered the same cooker, installation (Gas>Electric) & had a very pleasant experience. After feeling refreshed I then finally managed to get a human on Curry's Live chat (amazing when you select "Refund" they want to speak to you) & have now arranged a collection & refund! Of course another 4 hour window to wait for them! Dreadful, awful experience. Please use the main competitor, I even got a welcome pack from them! I hope the refund doesn't take long!