I bought a washing machine last week Friday to be delivered this Friday, I took a day off and this morning just got a text saying that the delivery is going to be this Sunday instead. I was disappointed, called and after 10 minutes of waiting spoke to Natasha for a few seconds, soon after she had the order number she put me on hold for another 10 minutes then she said she can only arrange the delivery for this Saturday instead. So she said I would be able to see it on my account. Around an hour after getting off the phone, I check my account and it was still showing Sunday. So I called again and after another 20 minutes of waiting, they said that no one has changed the delivery and it's still on Sunday, it took me another one hour to rebook it on Monday instead. So this is my complaint about Natasha's poor performance.