I ordred a £140 Sonos Speaker and received a kettle. There is no phone number available to speak to someone. Before being able to get through to a human being on the online chat, it takes me through an awful system that doesn't recognise what I want. I have been trying since last week to chat to someone but i'm always in a queue of 130 or so. I finally got through to someone just now after at least a 40 minute wait who said they would collect the item and then deliver the speaker, which is annoying but at least they are sorting it. As i was typing, the chat disconnected so i have to go through the whole process again to make sure they have logged it. Fuming! Do not order online if you are expecting good after sales.