Avoid like the plague! Placed an online order for 2 x Samsung Galaxy Tablets and 3 x Samsung phones for delivery on Monday 30th November to the value of £1,162.97. We received the delivery which only contained 1 x Samsung Galaxy Tablet. We contacted Curry’s via phone regarding the missing items and they initially advised that we should approach DPD direct. Refusing to accept this, we persisted with the agent and they raised a ‘LIT’ (Lost In Transit). We were advised we would have to wait 14 days for an investigation to be carried out. On the 10th December we received an email requesting us to complete a document that was attached to that email. It was titled ‘Denial of Receipt’. This form ask you to confirm that you never received your full order, that the parcel packaging wasn’t damaged and that we would be happy to involved the police. We completed the form the same day and emailed it back along with photos of the parcel packaging and the one item we received. On the 15th December we received the following email: - “We understand that you have reported the non-receipt of the Products from Currys PC World. An investigation has been undertaken in regard to this claim which takes into account the information you have provided through the Denial of Receipt form, an internal investigation within our warehouse and with the courier DPD as the parcel travelled through their network. The completed Denial of Receipt form indicated that the parcel was delivered in a fully sealed Packaging, with no signs of any tampering. During the picking stage the product was weighed where there were no discrepancies found in this instance. We obtained CCTV footage of the parcel being processed through our Warehouse and the findings show the parcel was packed without issue. We contacted DPD who have provided us with images of the parcel showing no signs of damage. After due consideration of all evidence, we are content that this parcel was dispatched and delivered with no evidence of tampering therefore, will be unable to assist you further with this claim” Needless to say that we emailed straight back and stated that we are not accepting this and dispute their decision. We also decided to phone customer services on the same day (15th December still) and spoke with an agent called Sino. Sino advised that they would raise another ‘LIT’ (Lost In Transit). We refused this and requested that they escalate the case. We wanted to speak to a manager / supervisor but apparently nobody was available. The agent advised that we would be contacted by Curry’s within 24 to 48 hours and provided an escalation case reference number. On the 17th December after 48 hours had passed, we hadn’t heard from Curry’s so we phoned again. This time we spoke with Hasniar who advised that the original case number provided by Sino hadn’t in fact been raised. Hasniar advised that they had now raised this and that we should wait another 48 hours for Curry’s to contact us. I should mention at this point, that we had visited our local store twice in the middle of all of this and unfortunately both times they advised that they couldn’t help. They weren’t allowed to hand out telephone numbers of managers / supervisors and they confirmed that a dedicated customer complaints department didn’t exist. On the 18th of December, we had a lightbulb moment. After trying to convince the store that the packaging the 1 x Samsung Galaxy Tab had arrived in, wouldn’t be larger enough to fit the remaining items, we decided to check tracking on DPD’s website to see if he courier had taken a photo of the parcel at our delivery address as proof of delivery. Needless to say, there was a photo of our parcel in crystal clear imagery that showed the outline of 1 x tablet only. This was the evidence we needed to prove we only received part of our order. We decided to phone Curry’s again. We explained everything to another agent (failed to get the name in this instance) and the agent put us on hold whilst she reviewed the notes on the case. The agent came back on the call and agreed that the parcel was too small and clearly showed only 1 x item through the packaging (the outline of 1 x box was clear to see). The agent advised that they would contact the relevant department to look into it. We refused at this point to be fobbed off again and requested to speak to a manager or supervisor. The agent explained that we’re all busy but that it would be sent to back office for review. Again we refused this and requested to speak to back office. We waited on hold for 20mons before being disconnected. At this point it’s safe to say that we are completely exasperated and exhausted at our attempt to resolve what should be a fairly straight forward delivery issue. So yet again, we decided to visit the local store for a third time. The customer services agent in store reviewed the information including the proof of delivery photo that showed only 1 x item through the packaging. The agent agreed straight away that is an open and shut case and should’ve been resolved by now. The agent phoned their internal telephone number to their online order team and quite bluntly said “It’s clear only one item has been delivered, there’s proof in front of me. Why hasn’t it been resolved and why have you closed the case despite the customer having not received their items”. After coming off the phone, the customer services agent advised that they sympathise with us entirely however they were unable to do anything in store and that we would have to wait another 14 days whilst they re-opened the investigation. So here we are 18 days on from when this began, being told we would need to wait another 14 days (so 30 in total) until we would hear the result of their decision DESPITE having clear EVIDENCE. We are currently out of pocket to the sum of £793.97 - We don’t dare purchase the items elsewhere in case Curry’s decide to send the missing items out instead of offering a refund. We are between a rock and hard place. We have opened a case through resolver but it has advised that we need to wait for 30 days until we can escalate the case further through them. The total lack of customer service, breach of contract and disregard for consumer rights is, to be quite frank, shocking. How can a retailer in this day and age, which is a household name and has a large physical presence in our towns and cities, get away with trading in this manner? We still do not have a resolution and the way they have handled this situation will prevent us purchasing anything from them in the future. Just think, if this is how they handle delivery issues, what must they be like to deal with on warranty and faulty goods. Curry’s are an absolute shambles - spread the word!