Awful service!!!! Ordered a fridge 14th December and I paid for express delivery, that didn’t arrive and I wasn’t informed despite taking a days annual leave. I had to call th at 7.15pm to see where my delivery was The call handlers are rude!! One even said the centre shuts at 8pm so I shouldn’t be dealing with this after I’d waited 40 minutes for them to pick up! They disputed their own delivery time frame which they advertise between 7-7pm and which I’d paid for, saying it actually it’s 7-8pm just so they could end my call at 7.58pm!!! I flatly refused referring them back to my order, there website, the emails i had received all stating express delivery between the hours of 7-7pm and how they advertise it so they honour it. By 8.03pm they agreed the item wouldn’t be delivered that day as the drivers had logged off for the day and failed to notify anyone. They then proceeded to give me 3 other delivery dates up to Christmas Eve! ( I cried, 7 months pregnant no fridge or freezer and they want to deliver it Christmas Eve) I then received a text to say my item would be delivered on a completely different date and time. When the item finally arrived the delivery drivers said they wouldn’t order from them either and advised me not too again because of there shocking service. They were empathetic and I felt for them because they obviously get the flack for a dreadful company - I won’t be using them again I’ll stick to AO next time