Hello, I can not express my disappointment as a loyal customer of curry's enough. I ordered the ASUS Vivo AiO V222FAK 21.5" All-in-One PC - Intel® Core™ i3, 1 TB HDD & 256 GB SSD, Black & Gold. I paid and ordered additionally for express delivery and the care plan. The item was delivered and I noticed I received the wrong product! not how i planned my christmas after this eventful negative year. However what made me upset, as human errors can happen, is that your customer service agent was not able to speak to his management and only able to offer me 5 days collection and a further 5 days for an exchange delivery! I paid express delivery, i paid the amount immediately online and additionally i also paid for the care plan. You made a mistake and you can't make it right in an acceptable time frame and can only offer me over 10 days? To receive the product i purchased? This isn't acceptable! I hereby would like to complain about the experience and the solution that has been in progress and offered to me. I expect an apology and at least compensation if i can not have my ordered product in the manner i have paid it for which will not happen today on christmas day regardless I fullfilt my online purchase agreement by paying immediately. In the end we made an online purchase contract which I fulfilled . Where is your fulfillment? Non existing. I contacted facebooks customer service and twitters customer service all i got back is "we will look into this for you" great thank you for ruining Christmas and 2020 even more...I look forward to hearing from you!