I ordered a Grundig fridge freezer last week to be delivered today 11/1/21. I paid £439 for delivery and fitting and removal of my broken fridge freezer. I was sent a confirmatory email with my purchase number and a text confirming delivery today.
The fridge was due to arrive between 4pm - 7pm on 11/1/21. It did not arrive and the tracker page stopped working for me around 5pm. I could not get through to a human being on the only helpline number and I waited 40 minutes to gave a 'web chat' with a real person (I was 123rd on the list). When I got through I was told that my fridge freezer was out of stock so couldn't be delivered.
Isnt it fraud to sell something that doesnt exist? I ave just checked the Currys's website and the Grundig fridge freezer I ordered is still being advertised on sale there so presumably more people are going to fall for this scam.
I have been told I will get my money refunded between 3 - 5 days. However from looking online it may take longer than that. In the meantime I still have no fridge...
3 years ago
Currys has a
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