Bought a new smart amazon TV just before the start of the first lockdown as my wife and I are asthmatic and knew we would be spending more time at home. The TV was faulty and swapped after numerous phone calls....I actually spent a total of 8 hours on the phone, got cut off after holding for over an hour and promised several call backs that never happened, having to repeat the whole story everytime I called back to another unhelpful assistant. Not at all the kind of service I had expected from such a large company. The new TV developed a similar fault after a couple of months, just my luck to choose a model that obviously has issues but buying a jvc branded TV I thought it would be ok. It all started again. Several calls, hours on the phone, no promised callbacks, just cut off after being on hold for 78 minutes. Finally got hold of someone who agreed to exchange it for a new one and would pass me through to the right dept to arrange it...and then cut off again after 90 minutes on the phone. Absolutely infuriating!!! I have emailed several times and never had a response, have been on the online chat and cut off after waiting a long time. No one responds on any contact format, phone, email or online chat. Can anyone advise what to do next? Before we bought the TV we bought quite a few different appliances from Currys as we had recently moved home but my repeat business does not seem important whatsoever.