Worst customer expereince ever! My laptop stopped working within the 'refund / exchange' period. When I tried to exchange it I found myself dealing with endless calls to custome service, being transferred from one rep. to another. Each one gave me different instructions and different thing, without delivering. The end point was after I was promised a new computer and was told that I'll get a conformation to my email within 24 hours. Of course no confirmation arrived and when I called again nothing was written in their notes and I was back to sqaure one. This happend one time after the other - online representatives that lie and don't deliver and ignoring anything any one else said before. They refused to liseten to recordings of the previous calls or to acknowledge anything they promised. Would recommend anyone who can to stay away.