It took 2 days on a computer to place an order which was only accepted when we added paid delivery. Free delivery is obviously not an option unless you are very lucky. trying to contact to arrange installation as needed to remove gas and install electric was a nightmare! When item delivered 7.45 am Saturday the back was missing from the cooker. Apparantly our responsibilty to contact customer service a major operation and seven menus later eventually answered to be told we must ring back tomorrow as item in transit and replacement cannot be orderd and they bcannot call us. We are living in fear and dread of the next stage and will we ever get our cooker which we have all ready spent time waiting for! Never again!!!