- Ordered laptop on 16th Jan - Arrived on 17th Jan and was faulty - Returned collected on 25th Jan - Contacted Currys via their Facebook "escalation team" on 8th Feb after hearing NOTHING from Currys about my exchange. Advisor told me they had processed a refund and it would be with me in 7 working days. - Contacted a week later and was told it was definitely refunded and the money will show up on my existing gift card soon. - 3 hours later I received an email that my refund had just been processed and a new gift card would be sent to me within 5 working days. - Called CS to complain and the lady I spoke to just tried to downplay my frustration and didn't care because the refund had finally been processed. No empathy for the lie frankie in your "escalation (lying) team" told me. I know that currys clearly don't care, but I definately wont be ordering from the liers again.