Bought a Dell laptop and a Microsoft 365 in boundle on 14 January. Received the laptop on 15th, it was working fine, but the software was not activated by the seller. Called them, they arranged the pick up, and sent me a new Microsoft 365. It has arrived today 27 January, and its not working again. I called them, they offered me a 3rd one, but I dont trust them anymore, and I dont want to wait another 5 days to get it (3 business days+weekend). I asked for a refund, which will take another 7-10 business days, after they received it at the warehouse (another 3-5 days) So DPD picked collected it on the 28th January. Called them on 8th February, the lady I talked to said, that I should receive an email, when it is being scanned at the warehouse, so just keep waiting. I called them again on the 17th, the Tia on the online help team said, that she thinks its in the warehouse, but was not scanned for some reason, so she wrote an email for the Accounts, or I don't know what department, asking for a manual refund. She said to give them 3 days for the refund, and if I don't receive the money, give them a call. So guess what! I have not received the money. So I called them on the 22nd February, obviously quite angry, got to talk to someone again, and she said, she is waiting for a feedback from the Accounts, or whoever approves refunds, which can take up to 10-14 days. So Here I am after a month, still waiting for that £29.90, from Currys. So to be clear they have my money for almost 6 weeks (!!!!!) , without providing the product I paid for. The service is horrendous. I had to call them at least 10 times, waiting for hours total to actually get to talk someone, count my frustration and I still haven't got my money back.