Having been a Customer for over 30 years I am finding dealing with Curry's and Team Know How increasingly frustrating, they have no flexibility or understanding of the real world where your paperwork may go to a different address to where the appliances are held e.g. families supporting people with family members with Alzheimer's, etc. so they are not Disability Aware or able to provide services that meet the Disabled people and their families :( It's like they've gone backwards in time :( and now when you ring to book a repair they can't even book it, you have to wait to be called back later to get a repair time, so you're stuffed if you are at work. And last year before Covi-19 their website wasn't working, the people working in their Customer services were unhelpful to say the least and it took them 4 months to repair a freezer and give out replacement vouchers and then claimed the fee hadn't been paid even though the item was still within the warranty period, causing a further month's delay & it took them 6 months to respond to a complaint, which was ineffective and a total waste of time