Currys review I am appalled at the service we have received from Currys. We bought an ex-display tv in August as we were told it was the last one from the brand in that size before the new models came out. We checked for scratches etc and paid for the care and repair plan as we were told this would cover any damage from transit to our house. I waited in 3 times all day for the telly to arrive as I was texted to say it would, each time it never came and only after the third time of me calling and speaking to someone did they say they need to deliver it to store because its too far for delivery. We collected in store, waited for ages and dealt with a very rude assistant who said ‘what do you want’ to which I replied ‘my tv!’ We moved into our new home on the 19th February and bought most of our large home appliances from Currys. We kept the tv in the packaging, never used it and paid for the care plan monthly until we moved in and only transported the tv carefully by car. When we came to plugging it into our new house the part which plugs into the antenna was missing. These are usually welded on and extremely difficult to break off. We phoned currys and they were happy to repair it. A few days later we got a text saying the tv was coming back to us unrepaired. My partner spent over an hour on the phone to an engineer that firstly said we didnt have the care plan, put us through to finance who said we did and we’d paid every month, put us back to another advisor who he had to explain the whole situation again to, said there was nothing they could do in terms of a repair or refund and that a manager would call the next day. 2 days go by, no call from the manager and then I have to answer the door at 7am to our unrepaired tv being returned. We called them again and said we were exp cting a callback from the manager 2 days ago can you transfer me please, got put on hold for half an hour and then we were told we have to go into store (which isn’t open) so they can confirm its ex display (we already have proof of this). We said we cant do that as we’re shielding, the store’s closed and we moved area: Meanwhile we’ve had other issues with our Currys fridge, washing machine and hoover. We have always been loyal customers to Currys and always found they have been rude and hugely unhelpful in store and over the phone. We have a £700 tv that we can’t use, a care plan that apparently isn’t valid and have wasted hours of our time for nothing. Unless you start actually helping your customers you’ve lost our business.