Bought American fridge freezer from currys it broke down after 2 years phoned lady advised to take extra warranty out decided to go with highest which wasn't cheap at 16.50 a month she was4 arranging a engineer to come out and the phone got cut off phoned back spoke to gentleman got cut off again got through for third time managed to speak to someone in technical support to which he told me there was no evidence of me buying the item never mind taking extra insurance out by this time was upset my daughter come in and took phone off me to speak to man and try to sort it out he was rude wouldn't transfer her to speak to manager and just kept saying there was nothing on there system she asked could he get original phone call up has they state phone call is recorded he said no so she said well it needs to be sorted has she will be paying for something your saying she hasn't had he basically told her well I can't do nothing there's nothing on system so one broken American fridge freezer which wasn't cheap to buy ruined food and 16.50 coming out of my bank which they say they can't do nothing about really bad customer service