Never shop at Currys. I bought a monitor from them at the end of November 20. It was great, an LG 27 Ultragear 950B. It looked amazing, seriously the best monitor I have ever seen and was seriously eroding my love of Samsung. Then in February it got a fault. It was flickering, really noticeable if the image was bright. So I contact Currys, they palm me off to LG, who to be fair were really on the ball. However, the current state of the world means that they cannot get the parts to repair it. Which is not hard to believe as they can't get the parts to make new ones either, you cannot buy this monitor new right now. They send me a letter confirming this and the monitor back and tell me to go back to Currys. I go back to the Knowhow Team at Currys through the webchat and on the phone. Currys don't want to know, Currys tell me that as it is outside of 30 days I can't get my money back and I need to go back to LG. Side note, Consumer Rights Act of 2015 does indeed enshrine this 30 day money back guarantee, but also states that if a fault occurs within 6 months and cannot be repaired or the item replaced, the point of sale must issue a refund. I told them this and they outright lied to my face that they cannot take it back and even said that their systems cannot even issue a refund at this point. I go onto Twitter and threaten Currys with legal action, twice. This gets a response from the Knowhow Team on Twitter, who after a bit of cajoling and quoting of the CRA 2015 organise a pick up of the monitor and a refund to me. I stay in all day waiting for DPD, even chasing Team Knowhow on Twitter for a DPD ref, which they give me. I call DPD, the ref does not match anything in their records. I call Currys on Sunday and they admit that DPD were never sent. Team Knowhow gave me a fake DPD reference number. They get DPD to pick up the monitor the day after. Doesn't really end there. In the middle of this I bought the Sony Pulse 3D headset from Currys, as they had stock and at this point monitor is working fine and I am happy. I notice the order is not in my order history so contact Team Knowhow on webchat the next day, who confirm there was a glitch and my order was cancelled and refunded. I get an email confirming this so naturally, I reorder the item. Day later two turn up. I contact Team Know how on web chat and on the phone to get the extra returned and refunded, they bounce me around, leave me on hold for 30 minutes then hang up, refuse to put me through to a manager and finally tell me a manager will call me back, but no call ever comes. I go onto Twitter (chronologically this is the first time) to complain publicly at Currys and Team Know how get on it and organise the return and refund. But this is only after I literally call out their terrible customer service on a public platform. I still have a complaint logged with them, but not heard anything back and I asked to complain again and no one has contacted me to take my complaint. I have asked for two manager call backs, neither happened. The service from Currys has been so terrible and I think it is by design, they really REALLY did not want me to exercise my right to return a faulty product. I truly believe that the returns process is so frustratingly difficult in the hopes that you will give up. Currys will lie to you about your rights and about the actions they are taking to remedy an issue. Currys will do their utmost to screw you over. In all honesty, I haven't really chronicled here how many times I chased Currys to get this resolved, no one would read it. DO NOT SHOP WITH CURRYS.