WORST experience ever. I will never buy from these people again. It says they price match but to make sure I was able to actually be granted the price match on a tv before I bought it, I called customer services who confirmed that I would be able to price match that particular item with that particular website after she looked at the item and checked it out on their website. so I purchased the item for £478, then when I called back to get the balance refunded, I was told that I couldn't price match that item with the one on the other website because the one on the other website was currently out of stock. I put in a complaint and the manager offered me £50 gesture of good will. I accepted. I then continued to look online and I found another TV that had a higher spec and would have worked out cheaper than the tv I had just bought even with the gesture of good will, so the price of the new tv I had just found was £429. I looked on the Currys website and they had the same item for £628. Now I didn't want to make a mistake so I called Currys customer services AGAIN and had them check the website and the link and the item, which she did and I insisted she put in the notes to confirm what she said which was I can have the price match and there will be no problem at all. Remember she checked out the site and looked at the same thing I looked at. I then had her cancel my original order and I placed the order for the tv costing £628. I then called back to claim price check difference and then was told that they cannot do the price match because that tv on the other website has scratches on it. so I have now spent over a grand, spent over 1 hour in phone calls, lost half a morning trying to sort this out only to be told that the manager will give me 10 percent off. which is about 62 pounds. The first item I was offered 50, ive cancelled that and spent 200 pounds more and they are telling me 62 pounds for the amount of stress and inconvenience they have caused with their incompetence. I am extremely upset and I will go and buy from Argos now instead. They should honour the mistakes their team whom they have trained, who I called in confidence before spending my money. It was there in writing and not only did they do it once, they did the same thing twice. if that's not taking the living p*ss, I dont know what is. They also said it is my responsibility to check the terms. erm, if I check the terms and i'm still not sure, and call your customer services who advise me, doesn't that waiver my responsibility as a customer? They have call centres in South African, India and the UK. You get passed around, then nobody knows anything. They don't even introduce you to the next person or tell you they are passing you on, they just pass the call and make you have to waste time going through the whole story again including data protection which just upset me even more. Worst company ever. It's gone completely down hill. I am currently awaiting a call back from a manager I will update accordingly.