Order CUR2101304079 Trustpilot review left along with facebook I ordered two off exactly the same Samsung galaxy tablets A7 LTE versions that take a sim card for 4G data. Total cost of order 438 GBP. Ordered 4th April with delivery to my local store (Workington) which I then collected Tuesday 6th. When I got home, I unpacked the first tablet and set it up with a sim card and no problems here. I then opened the second box (they look alike, except for the barcode) and to my surprise, they had sent the cheaper non LTE version which wont accept the sim card. So, I headed back to the Workington store at 18:3 hrs to find it closed. I then called customer services who said the fastest method would be to return it to store the next day and she confirmed that store had stock. Headed back to store Wed 7th April 10am. Unbelievably unhelpful and essentially did nothing for me except suggesting I go to the Carlisle store as that store is set up for returns whereas Workington is collect only. I was very frustrated at this point and even let my guard down with some unacceptable language for which I apologised. So I headed off to Carlisle (50 miles one way) only to be informed that the store cannot accept the return as the item is not what is on my despatch note and this would affect the Carlisle stock. I then rang customer services again who said they will arrange DPD collection Thurs 8th April, although I cannot be in as I must be at work and so they have asked for me to leave in a safe place. The frustrating and annoying bit is that even though Currys are at fault in sending out the wrong item, they will not accept fault until they have collected, returned and inspected the goods. It is only then, that they will despatch the correct item for which I entered into contract for which can take up to 14 days!!! I dont normally leave these reviews but it is important as others need to stay away from this merchant and shop somewhere else such as Amazon. As I said, they have failed to honour the contract I entered into and so I have also filed a section 75 claim with my credit card and I will be seeking compensation for the wasted time travelling around the county chasing an invisible returns method with different stores. My guess is some lazy warehouse picker scanned the same barcode on a single item box put picked two up. You would think their systems would prevent this and that this would have been detected at that point.