The in-store team are great. However, that's as far as it goes. I have NEVER had a good experience of dealing with the company's over the phone "customer service". I have twice been deliberately misgendered and abused by them for my trans identity and hung up on by both management and agents simply for my not accepting their faulty deliveries and severe lack of customer service. There's a lot more to of all that, of course. And that was just last year's experiences. Fast forward to today, their website is broken and will neither recognise my login details (despite having reset my password as a precaution), nor allow me to progress on the checkout page. Tried calling them... complete waste of time. Have tried emailing... yet another waste of time. And, just for kicks, I have also tried messaging them on their twitter... guess what? Yet another waste of my precious time! I have now taken my custom elsewhere. And I would strongly recommend everyone else does, as well. Curry's truly are a complete and utter shambles of a company.