This review is about delivery service provided by Currys PC World.
I had already two delivery attempts and still have no fridge in my kitchen.
The first attempt took place on the 4th of May. The people who came with the fridge said that the door is too narrow and I have to pay for removing the fridge door to fit it through the door. Fair enough if you measure the space from the door handle to the frame, indeed it is not wide enough, however, a builder who was here during the delivery came up with an idea of removing the door, and then space is 72.5cm long, well enough to fit the fridge which is 66.9 cm deep. By the way, it is surprising that they did not have that idea themselves, you would think they should have some experience with this kind of situation.
Anyway, I called your customer service and explained everything. It was just 5 minutes after the delivery van left, but I have been told they are already too for to return. I asked about rebooking.
The second delivery attempt took place today morning. Guys who turned up here clearly knew something about the previous attempt. You could see they are here not to do the job but to try to avoid it, they said that the door space is too narrow even before coming to the garden, looking at the door and measuring the space. They said that the door is too narrow and they did not want to listen to me saying that I removed the door and now space is bigger. Finally, I managed to convince them to look at the door but they did not even know what are dimensions of the fridge! They kept arguing with me that the fridge is 76cm while it is 67cm, 66.9 cm to be precise.
I just wasted my time again. Waiting for the delivery and this time also removing the door from the frame, but the delivery team did not come here to help but to argue and prove that I am wrong. Why they are so rude and unhelpful? Why they treat customers as enemies?
This is unacceptable. I am a regular customer. I bought from them already two expensive TVs and this, also an expensive fridge. Everything was fine until I needed a delivery. The delivery service turned out to be a nightmare.
3 years ago
Currys has a
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