We bought an oven and we arranged a delivery date for the item. Towards the end of the four hour window we were given on that day, during which it would be delivered, we had a phone call to say that our delivery was cancelled and we would have to arrange another day. They could not explain why they had cancelled so late. THE SECOND day we spent cooped up in the house waiting for the delivery ended exactly the same way: only this time it was the driver who called, saying he could not find anywhere to park and so he had not stopped. We saw no delivery van outside our place and so we have reason to believe he is lying, and didn't come anywhere near the house. Two days wasted now. No apology again. I have never received such poor customer service.