Canon printer bought 2 months ago Canon printer bought 2 months ago, not working now, have been onto Currys through chat/e-mail and phone no use, they just pass you around, saying its not their depart etc, they even put me onto Canon who told me to take the printer to their repair shop in London(round trip of 1000 miles)although is suspect the Currys Tech didnt tell them the printer was under warranty.I have posted my last Web Chat below. Manu: Good morning! Welcome to Curry's, could you please confirm your full name for me? You: Morning to you,James MacNicoll Manu: James, I will surely assist you with your return query. Manu: James, before we get started, I need to ask you a couple of security questions. Could you please provide : Any reference number Full address given at purchase Mobile number given at purchase You: Need to return a faulty printer, completed return from but they need more info and asked me to call chat Manu: Just to confirm you wish to return and get refund? You: Deleted. You: Yes Manu: Thank you for sharing the details. Manu: Thank you for the security verification, please allow me 2-3 minutes while I get this checked for you. You: ok Manu: I appreciate your patience. Manu: I am afraid I am from online order status team, however I can provide you the contact number of the relevant team who can assist you with your query. You: I have an e-mail from returns/customer service asking me to come on here and give further details, the printer is 2 months old and I want it returned and a refunds can take it into the shop and hand it back if that suits You: Just to add this is getting a bit frustrating as I have been on here twice before and spoke to technical people who couldn't repair it and the Canon who couldn't repair it either Manu: I have checked and found that the order was placed in March and as per policy we can return the faulty product within 21 days of purchase. Manu: I really can understand your frustration and disappointment here. You: My rights say that this has a 1 year warranty which Currys are liable for,the machine is 2 months old You: Are you going to do something about this or not. Manu: I am totally understanding your concern and we have a team they will be able to assist with troubleshooting any faults as well as arranging any necessary repairs or replacements. You: I have already been onto them, they tried the repair route, no use, why did customer service say to come on here then, was this a lie if you are saying that you can do nothing about this. Manu: I would like to inform you that as per policy we can return the faulty item within 21 days of purchase. Manu: I would like to inform you that we have some limitations. You: Explain my 1 year warranty then please Manu: I can see that you have 1 year warranty and that is under manufacturer warranty. You: Which As the seller Currys are liable for are you saying they are not liable for the printer and that Canon are? You: Are you still there? You: I assume you are now gone as I have pointed out that Currys are liable and your purpose in deflection has failed.