My brother who is severely handicapped TV broke down 18 days ago. Lady called Zizi sent driver to wrong address eventually getting it 2 days later. I was the told a voucher would be sent out that was 10 days ago. They sent voucher and when I thought I'd bought it they cancelled the order following day. Since then I've been told a new voucher would be sent out or within few days I could use old voucher. Both are lies and again got stuck with Zizi who is most incompetent person ive ever dealt with. My brother 2 days ago was so depressed that I had to buy the TV myself as there's no knowing what he would have done if he wasn't able to watch TV any longer. So still waiting on voucher that I will have to spend on another item that I don't require. Maybe that was there plan all along. For your sanity do not touch this company with a bargepole. Regards Steve