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Dan Parker
Where do I start, I ordered a Fridge Freezer to be delivered Sunday with a door reversal service the delivery drivers came, delivered the item and reversed the door (they didn't have a clue what they were doing reversing the door it took them 1.5 hours to do this). As you’re not allowed to turn it on for 4 hours I hadn’t looked at it after they left. Once I opened the door for the first time the door was almost falling off so I went into store to complain and they sent someone out the next day to fix the door when. The item had been making a noise since I first turned it on when they came to fix the door I asked if this was normal and they said no if it’s still doing it tomorrow there’s a fault. It was still making the noise the next day so I phone customer service again! This time they sent a delivery driver to look at it and the driver himself didn’t even know why he had been sent (basically to just say yes it’s making a noise) so they then rang customer service to tell them to send me a new one, after having so much time off work for them to keep coming back I then had to start asking relatives to come be in the house for when it was delivered. So my mother in law went round the next day for delivery and they had sent the wrong fridge freezer! At this point I am absolutely fuming about the whole situation. After then locating my correct item they delivered it yesterday. While transferring my food over my mother in law had spotted that the entire internal floor of the fridge is badly dented (after the delivery driver had left) so I then went into store that day to complain ask customer service on the phone is a complete shambles and all they said they can offer is 10% off. After then ringing customer service again and demanding a new item they said all they can do is 10% off I have refused this due to it being illegal to supply fault products under the sale of goods act. After saying this to them they have agreed to send one Sunday so I’m hoping that this one will not be defective this time!! How can a company of this stature do something like this it has caused me nothing but stress and a high loss of wages. Curry are an absolute circus please do not use them it’s not worth the time or hassle!
3 years ago
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