Everything was ok with the laptop purchase, but their customer care is terrible. I bought HP laptop from them, it has developed a known fault which is listed on HP's own website. They have attempted a repair which was unsuccessful. The first repair findings were that they had found the issue and it required BIOS and driver updates, which they did. About a week later the same issue occurred again, I called them and arranged for a return, they said they had to confirm the fault before a refund could be discussed. So I included a video of the fault happening on my laptop, a link to the HP website stating the fault and a letter stating my consumer rights and that I would like a refund. I have a video of me packing all this information in to a box and giving it to a team know how member of staff. A few days later a tech called me and told me he had repaired my laptop, I asked what he had done and he said he had replicated the fault and now installed new drivers. I explained this had already been done by team know how and that this had not repaired the issue. He told me the previous repairer had not done this, despite the fact I had been told he had. I stated I did not want the laptop back and that they had used the 1 attempt at a repair which they are entitled to under the consumer rights act 2015. He said I had to call customer care, which I did. I stated my consumer rights to the customer care member of staff and she disregarded my statement and the law by telling me that we are not refunding or exchanging and the product and that I had to have it back. I said I was not happy with this and asked to speak with a manager. I have not received a call back and I will not be accepting any delivery from them. Instead I have written a pre-action protocol letter stating my intention not to accept the goods and offer them 7 days to refund me, if they fail I will start small claims procedures.